Privacy Policy

1. Introduction

Disability Expo Australia ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booth booking platform ("Platform") at book.disabilityexpo.com.au. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

Exhibitor Information

• Company name, ABN, and business address
• Contact name, email address, and phone number
• Company description and website
• Team member names and contact details
• Booking and payment history

Visitor Information

• Full name and email address
• Phone number (optional)
• Organisation (optional)
• Event registration and check-in data

Technical Information

• Browser type and version
• IP address
• Pages visited and interaction data
• Device information

3. How We Use Your Information

We use collected information to:

• Process booth bookings and payments
• Send booking confirmations, invoices, and payment receipts
• Generate event badges and manage check-ins
• Communicate event updates, reminders, and important notices
• Manage exhibitor and visitor accounts
• Process refunds and handle support requests
• Improve our Platform and services
• Comply with legal and regulatory obligations

4. Third-Party Services

We use the following third-party services to operate our Platform. Each service has access only to the information necessary for its function:

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure password hashing, HTTP-only authentication cookies, and role-based access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Booking and payment records are retained for a minimum of 7 years to comply with Australian tax and accounting requirements. You may request deletion of your account data at any time, subject to our legal retention obligations.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies

The Platform uses essential cookies for authentication and session management. These cookies are necessary for the Platform to function and cannot be switched off. We do not use advertising or tracking cookies.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us at: info@disabilityexpo.com.au